F.A.Q

Orders & Shipping

1. How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel via our courier's website.

2. What are your shipping rates and delivery times?

We offer Standard Delivery (2-3 business days) starting from £4.95 and Express Delivery (1-2 business days) starting from £6.95. Rates are calculated based on the total weight of your order at checkout.

3. Do you ship internationally?

Currently, we only ship to addresses within the United Kingdom. We hope to expand to international shipping in the near future.

4. Can I change or cancel my order after it’s been placed?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately. Once an order has been dispatched, we are unable to make any changes.

Returns & Refunds

5. What is your return policy?

We offer a 14-day return policy. Items must be in their original, unused condition and packaging. Please note that customers are responsible for return shipping costs unless the item is faulty.

6. How do I start a return?

To start a return, please contact our customer support team with your order number and the reason for the return. We will provide you with the necessary instructions.

7. What should I do if my item arrives damaged?

We are sorry to hear that! Please email us within 48 hours of delivery with your order number and a photo of the damage. we will arrange a replacement or refund for you immediately.

Payments & Security

8. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.

9. Is it safe to shop on your website?

Yes. Our store is powered by Shopify and is Level 1 PCI DSS compliant. All your payment information is encrypted and processed through a secure gateway.

Account & Support

10. How can I contact customer support?

You can reach us via our contact form on the website or by emailing us directly at support.sovereignrestraint@gmail.com We aim to respond to all inquiries within 24 hours.